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  • 4.9/5 sur Google
    4.9/5 sur Google
  • Personnalised Service
    Personnalised Service
  • Team Based on site
    Team Based on site
  • Experts in motorhomes since 2012
    Experts in motorhomes since 2012

 Practical Tips and advices from your local experts

  • The excess/deductible typically applies per accident, not per duration of the rental.
  • A credit card imprint will always be taken in case you return the campervan in an unacceptable state of cleanliness (e.g., smoking inside, stains on the upholstery) or if you incur a fine/ticket.
  • Crucial Exclusion: Insurance contracts are nullified if you do not comply with the rental company’s terms (e.g., driving on a prohibited road, especially unsealed/outback roads) or if you violate Australian law (e.g., driving under the influence of alcohol or drugs).

If you have any questions about insurance for your trip or campervan rental, don't hesitate to contact our local team who can guide you through the options!

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Can I Use My Credit Card Insurance to Cover My Rental Van in Australia?

Generally, No. Most credit card insurances only cover vehicles up to a maximum size (e.g., 8m³ and/or 3.5T). Rental vans and campervans often exceed these limits, meaning your credit card company will not assist you if you have an incident.

Always contact your financial institution to confirm their exact protection conditions, as exceptions may exist.

Do I have to take the insurance from the hire company?

For your peace of mind during your holiday, we strongly advise taking the maximum coverage offered by the rental company.

However, this coverage is not mandatory. You can choose to take the risk of no extra coverage or purchase an independent policy that covers your excess, such as RentalCover or a similar third-party provider.

Important Note: If you choose third-party excess coverage, you will always have to pay the full bond/excess to the rental company upfront. You then claim this amount back from your third-party insurer, which can be a slow process.

How to cover my rental camper?

Ask your agent or when you book directly, on the second page, you will find the different Excess/liability option reduction.
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Local support

Our team is based locally in Australia and New Zealand, ready to assist you at every step of your journey.

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Your personal travel expert

All our agents have extensively traveled the country in campervans, both with and without kids. They love sharing their real-life experience and insider tips.

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With you from start to finish

We assist you before you leave (itinerary, activities, campsites) and remain available on-site during your road trip to ensure your peace of mind.

Matthieu

Back in France after this magnificent journey through Australia and New Zealand, I wanted to sincerely thank you for your help in planning this trip and renting the vans. The three vans proved to be very pleasant and functional, easy to drive. And what freedom to be abl...

Matthieu

Travel with Travellers Autobarn

Jean and her partner

Hello again, Virginie. I'm getting back to you to let you know that everything went very well at Apollo and that they took our request into consideration. Thank you again for your professionalism. Thanks to you, we had a wonderful stay in Australia. I look forward t...

Jean and her partner

Travel with Cheapa

Serge et Liliane

Hello, Thank you for the advice and booking with Apollo. Very cool vacation, with a vehicle in perfect condition. Second trip with Detour, I will definitely come back with you again. Thanks again.

Serge et Liliane

Travel with Apollo

Marc and his family

Having been back for several weeks from our trip between Melbourne and Adelaide, I thank you for your help and that of the Detour team. A superb trip and already looking forward to returning to Australia. Only wonderful memories and no organizational problems, apart f...

Marc and his family

Travel with Maui

Mr & Mrs Pinaud

Hello to the entire DETOURNZ team and Grégoire, Discovering New Zealand was a pleasure, both in terms of the scenery and the campervan adventure, which was a first for my husband and me. We wanted to thank you for your support and advice before and during this trip. ...

Mr & Mrs Pinaud

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